Refund policy

# Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may also be asked to provide your receipt or proof of purchase.

## How to Start a Return

To start a return, please contact us at **business@1001pets.store**.

Please do not send any items back before contacting us. Our support team will review your request and provide you with the applicable return instructions, including the return address and shipping instructions where applicable.

Items returned without first contacting us and receiving return instructions may not be accepted.

You can always contact us at **business@1001pets.store** if you have any questions about returns.

## Damages and Issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to determine an appropriate resolution.

## Non-Returnable Items

Certain products may not be eligible for return due to their nature, including perishable goods, personalized or custom-made products, and certain personal care products.

Products that are hazardous materials, flammable liquids, or gases may also not be eligible for return.

Sale items and gift cards are not eligible for return unless otherwise required by applicable law.

If you are unsure whether a particular item is eligible for return, please contact us before sending it back.

## Exchanges
We do not offer direct product exchanges. If you have an issue with your order, please contact us at business@1001pets.store. We will review your request and provide the applicable resolution in accordance with our return and refund policy.

## European Union 14-Day Right of Withdrawal

If applicable under the laws of the European Union, customers may have the right to cancel or return an order within 14 days of receiving the goods without providing a reason.

This right is subject to the applicable legal requirements and exceptions. Where applicable, the returned item should be kept in an appropriate condition and returned in accordance with the instructions provided by our support team.

Once we receive and inspect an approved return, we will notify you whether the refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have questions about the status of your refund, please contact us at business@1001pets.store.

## Return Shipping

Return shipping arrangements and responsibility for return shipping costs may vary depending on the reason for the return, the product, and the applicable return instructions.

Before returning an item, please contact **business@1001pets.store** so that we can provide the appropriate instructions for your specific return request.

## Contact Us

For any questions regarding returns, refunds, exchanges, or damaged orders, please contact us at:

**Email:** business@1001pets.store